FAQs

FAQs

Hello Pet People. 

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at help@cat-haus.com.

Q. Where does Catshouse Ship?

Catshouse ships everywhere in the whole World. 

Q. How long will it take for my items to arrive?

It will typically take 7-20 workdays for all orders to show up. Transportation times shift dependent on client area and from item to item; in view of interest and delivery area.

Q. How long will it take to dispatch the order?

Orders will normally be processed and dispatched within 2-5 days.

Q. How much does shipping cost?

Completely FREE! We offer free standard shipping on all domestic orders! for the whole World. 

Q. Where are your products made?

At present we make in China, taking extraordinary consideration to pick accomplices who share our qualities. That implies focusing on quality, laborer security, reasonable wages and benefits, and limiting natural effect.

Q. Will I receive a confirmation number when I place my order?


Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24-48 hours. 

Q. Who can I contact if I have a problem with my order?


All inquiries can be forwarded to help@cat-haus.com

Q. How can I pay?


We accept all Major Credit Cards PayPal and so much more pay method.

Q. Is Checkout on this site safe and secure?


You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!

Q. If I enter my email address will you sell my information?


We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.